NVQ Level 2: Operational Services for Park Staff
This NVQ is a specially developed work based qualification, suitable for most park employees, whether they are a team leader, a ‘practical doer’, or they work in reception, administration, retail or leisure. Because each park is different, the qualification offers a very wide choice of optional technical and administrative units, as well as the core essentials of health & safety, teamwork, and customer service.
All candidates have to take the three compulsory units on:
- Promoting safety
- Customer Service
- Working in a team
The candidate must then choose 4 optional units that will include, amongst others
- Siting caravans
- Preparing hard standings and paths
- Grounds maintenance
- Using and maintaining equipment and machines
- Keeping the park clean and tidy
- Organise and improve your team’s work
- Resolve customer service problems
- Provide a centre reception service
- Set up, take down and store equipment
- Process payments for purchases
- Maintain the safety of swimming pool users
- Conserving the Park Environment - (taught workshop available)
The NVQ is undertaken at their place of work and candidates are monitored and assessed during regular visits. This NVQ is usually completed over a number of months and is open to all full-time, part-time and seasonal employees.
Train to Gain Funding
Government funding may be available to eligible candidates for this NVQ. Funding contracts are already in place throughout England - Contact Caravan Industry Training to register your interest and check whether a candidate may be eligible. |
Parks 
