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NVQ Level 2: Operational Services for Park Staff

This NVQ is a specially developed work based qualification, suitable for most park employees, whether they are a team leader, a ‘practical doer’, or they work in reception, administration, retail or leisure. Because each park is different, the qualification offers a very wide choice of optional technical and administrative units, as well as the core essentials of health & safety, teamwork, and customer service.

 All candidates have to take the three compulsory units on:

  • Promoting safety
  • Customer Service
  • Working in a team

The candidate must then choose 4 optional units that will include, amongst others

  • Siting caravans
  • Preparing hard standings and paths
  • Grounds maintenance
  • Using and maintaining equipment and machines
  • Keeping the park clean and tidy
  • Organise and improve your team’s work
  • Resolve customer service problems
  • Provide a centre reception service
  • Set up, take down and store equipment
  • Process payments for purchases
  • Maintain the safety of swimming pool users
  • Conserving the Park Environment - (taught workshop available)

The NVQ is undertaken at their place of work and candidates are monitored and assessed during regular visits. This NVQ is usually completed over a number of months and is open to all full-time, part-time and seasonal employees.

Train to Gain Funding

Government funding may be available to eligible candidates for this NVQ. Funding contracts are already in place throughout England - Contact Caravan Industry Training to register your interest and check whether a candidate may be eligible.

Download this file (NVQ2.pdf)Level 2 NVQ Info[ ]131 Kb

Training Coordinator

To find out more about a course, please do not hesitate to contact the course coordinator:

Joanne Deller
Telephone: 07725 958 567
Email Joanne Deller