NVQ Level 3: Leisure Management for Supervisors

This qualification is aimed at anyone on the park who has a supervisory role – on a large park they could work in sales, administration, retail, entertainment, maintenance or any other specialism. On a smaller park they could be a trainee or junior manager. You don’t have to complete level 2 first – NVQs are assessed on work currently being undertaken.

As this is a supervisory qualification, candidates have to achieve 9 rather than 7 units, and the standard is more challenging than that of Operational Services (Caravan Parks) Level 2.

All candidates must complete the four compulsory core units:

• Managing yourself
• Leadership
• Ensuring a culture of health & safety
• Customer service within the team

The candidate must then chose 5 optional units that will include, amongst others:

• Project management
• Environmental conservation
• Managing change
• Staff recruitment
• Allocating and monitoring work
• Efficient use of resources
• Maintenance supervision
• Marketing
• Handling money
• Sales
• Planning and organising services

Assessment is carried out on the park. Assessors bring out what candidates know and can do, and share training points too.